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Return Policy

At The Wood Reserve, customer satisfaction is our number one priority. We pride ourselves on offering high quality merchandise and want to guarantee that you're happy with your purchase.

Returns:

If you are unhappy with your purchase or receive a broken, or incorrect product, contact us within 30 days and we'll issue you a full refund. After this 30-day time period, we can offer you store credit.

This does not apply to custom engraved products. These items are not eligible for refund, unless the engraving is incorrect or there is a manufacturer-related defect.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the event that your item is damaged or broken upon delivery, we will issue you a return shipping label to cover the shipment fees.

If the item is not damaged and is being returned based on preference or wrong size, you will be responsible for covering the shipment costs.


Please do not send your purchase back to the manufacturer. 

Contact us at contact@thewoodreserve.com for return/exchange instructions

Cancelled Orders:

After you've made a purchase, if you would like to cancel the order, a cancellation request must be submitted within 24 hours of confirmation. You will be charged a 3% cancellation fee.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@thewoodreserve.com.

Sale items:

If approved following inspection, returns will be accepted on sale items and offered a refund for the amount paid at the time of the purchase.

Exchanges:

We will replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at Contact@thewoodreserve.com for details and return shipping information

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Lost/Stolen Packages:

We are not responsible for any products that are delayed, lost, or stolen during shipping and delivery.