At The Wood Reserve, customer satisfaction is our number one priority. We pride ourselves on offering high quality products and we want to make sure that you're happy with your purchase.
If you receive a broken, or incorrect product, contact us within 30 days and we'll work with you to correct the issue or offer a refund. If you need to return your item(s) after this 30-day time period, we can offer you store credit (depending on the situation)
Some exclusions may apply for items such as custom engraved or built-to-order products like our handcrafted furniture collection. These items are not eligible for refund, unless the engraving is incorrect or there is shipping damage or a manufacturer-related defect.
For items that are eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
In the event that your item is damaged or broken upon delivery, we will issue you a return shipping label to cover the shipment fees.
If the item is not damaged and is being returned based on preference or wrong size, you will be responsible for covering the shipment costs.
Please do not send your purchase back to the address on the shipping label.
Contact us at firstname.lastname@example.org for return/exchange instructions
After you've made a purchase, if you would like to cancel the order, a cancellation request must be submitted within 24 hours of the order being placed.
Since all of our handcrafted furniture is built-to order for each customer, we have to adhere to our 24 hour cancellation policy. After this time period, our wood shop has already begun the build process of your furniture and we will not be able to cancel the order or issue a refund.
Build times can be anywhere from 6-16 weeks depending on the furniture type and workload of the wood shop. Each furniture product page has a build time estimate listed, but actual build times can vary by less or more than the estimate shown.
With current lumber shortages & high furniture demand, lead times are less predictable, but the wood shops that we partner with are working very hard to complete orders as soon as possible while still maintaining their high standards for heirloom quality furniture. If your furniture is taking longer than the build time estimate shown, please know that there is a good reason for it and we are doing everything possible to get it shipped out to you as soon as possible.
We will replace or repair items if they are defective or damaged upon delivery. If you need to initiate an exchange, please send us an email at Contact@thewoodreserve.com for details and return shipping information
We are not responsible for any products that are delayed, lost, or stolen during shipping and delivery, but we will work with you to recover the product and/or file a claim with the shipping carrier.
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