Shipping & Delivery - What to Expect
Bringing home handcrafted furniture is the final step in a process built around quality, craftsmanship, and attention to detail. From the woodshop to your doorstep, we work with experienced furniture delivery professionals to ensure your pieces are handled with the care they deserve.
PREPARING FOR SHIPMENT
Before leaving the woodshop, your furniture is carefully prepared for its journey.
- Quality Inspected: Each piece is inspected for craftsmanship and finishing quality.
- Blanket-Wrapped: Furniture is wrapped in protective blankets and secured for transportation.
- Professionally Transported: Your order is entrusted to experienced furniture delivery carriers who specialize in handling large, handcrafted pieces.
Unlike standard parcel shipping, our blanket-wrap delivery service is designed specifically for furniture that requires extra care.
DELIVERY OPTIONS
Choose What Works Best for You
We offer two convenient delivery options, both handled by experienced furniture delivery professionals.
Curbside Delivery
A simple option for those who prefer to handle furniture placement and setup themselves.
- Delivery to an accessible exterior location, such as your driveway or garage
- Furniture arrives protected with blanket-wrap packaging
- You are responsible for moving furniture inside and completing any necessary setup
Best for: Smaller pieces, easily accessible homes, or customers who prefer a hands-on approach.
White Glove In-Home Delivery
A full-service experience for added convenience and peace of mind.
- Furniture delivered inside your home, to the room of your choice
- Unpacking, placement, and light assembly as needed
- Removal of packaging materials
Best for: Larger or heavier furniture, multi-level homes, or anyone who prefers a hassle-free delivery experience.
Not Sure Which to Choose?
White Glove In-Home Delivery is available for just $99, unless otherwise included with your order or a special promotion. Our delivery professionals will handle the placement, light assembly, and packaging removal, so you can simply enjoy your new furniture.
If you're unsure which option is right for your furniture or home, we're always happy to help.
NATIONWIDE DELIVERY
Delivery Areas & Timing
We deliver throughout most of the contiguous United States.
Once your furniture is complete and prepared for shipping, delivery generally takes approximately 1–3 weeks, depending on your location and carrier scheduling.
Because our specialized shipping partners coordinate deliveries along regional routes, delivery dates are provided as estimated windows rather than guaranteed arrival dates.
Scheduling Your Delivery
Here's what to expect once your furniture is ready:
- Order Completion: We'll notify you when your furniture is complete and being prepared for shipping.
- Estimated Delivery Window: You'll receive an anticipated delivery date range based on your area's shipping route.
- Delivery Confirmation: A delivery coordinator will contact you directly to arrange your specific delivery date and time window.
- Delivery Day: You or a trusted representative should be available to receive and inspect your furniture.
Delivery windows are estimates and may occasionally change due to carrier routing, weather, or unforeseen transportation delays.
Every piece is carefully inspected before leaving the woodshop, and we want you to feel just as confident when it arrives.
Before signing the delivery paperwork, please take a few moments to carefully inspect your furniture while the delivery team is present.
If Something Doesn't Look Quite Right
Minor Cosmetic Concerns
Small scratches or finish imperfections can typically be addressed through touch-ups or service. Simply note the concern on the delivery paperwork, take a few photographs, and contact us so we can assist.
Significant Damage
If your furniture arrives with significant visible damage or an issue requiring it to be returned to the woodshop for repairs, you must refuse delivery of the affected item at that time.
Please document the concern with photographs when possible and contact us promptly so we can coordinate the next steps.
Important Delivery Acceptance Guidelines
Once furniture has been accepted, additional transportation charges may apply if it must be returned to the woodshop for repairs due to significant damage that was visible at delivery.
These charges may include pickup, transportation back to the woodshop, and redelivery after repairs.
To avoid unnecessary transportation costs, please inspect your furniture before accepting delivery and refuse any item with significant visible damage requiring woodshop repairs.
For complete details about delivery acceptance, customer responsibilities, and transportation charges, please review our Shipping Policy.
Our team is always happy to help with any questions or concerns throughout the delivery process.
PREPARING YOUR HOME
A little preparation helps make delivery day go smoothly.
- Measure Your Space: Check doorways, hallways, staircases, and entryways to ensure your furniture will fit comfortably. Customers are responsible for confirming adequate access before delivery, including for White Glove In-Home Delivery.
- Clear a Path: Remove obstacles and make room for the delivery team to work safely.
- Plan for Access: Let us know in advance about stairs, narrow entrances, tight corners, or other access challenges.
- Be Available: Arrange for yourself or a trusted representative to be present during delivery and inspection.
AFTER DELIVERY
Once your furniture is in place, allow it time to adjust to your home's temperature and humidity.
Solid wood naturally responds to its environment, so maintaining consistent indoor conditions and following recommended care instructions will help preserve its beauty for generations.
FREQUENTLY ASKED QUESTIONS
How long does delivery take after my furniture is completed?
Most orders are delivered within approximately 1–3 weeks after leaving the woodshop, depending on location and carrier route availability.
Can I request a specific delivery date?
You're welcome to share your availability with the delivery coordinator. While they'll do their best to accommodate your schedule, delivery dates are determined by established regional routes.
What if I'm unavailable during my scheduled delivery window?
Simply let the carrier know when they contact you. If the proposed date doesn't work, your order can be moved to the next available delivery route serving your area.
Do I need to inspect my furniture before signing?
Yes. We kindly ask that you inspect your furniture while the delivery team is present and note any concerns on the delivery paperwork before signing.
What if I notice an issue with my furniture?
Minor cosmetic concerns can typically be resolved through touch-ups or service. If your furniture arrives with significant visible damage requiring woodshop repairs, you must refuse delivery of the affected item and contact us promptly.
For complete information, please review our Shipping Policy.
WE'RE HERE EVERY STEP OF THE WAY
From the first cut of wood to the final placement in your home, we're committed to making your furniture experience as smooth and enjoyable as possible.
If you have questions about delivery, scheduling, or preparing your home, our team is always happy to help.
Looking for complete shipping terms?
For additional details regarding delivery requirements, inspection procedures, and customer responsibilities, please review our Shipping Policy.
The Wood Reserve Furniture Co.
(941) 201-4230